Before contacting us please check and see if your question is answered in our Frequently Asked Questions section. If your question is specific to our personalized music and what names are available they please also review our Names FAQ section. Also, each item has a FAQ section that is specific to that item. To see an items FAQ section just go to that item and scroll down till you see it.
Call us for Free Now! Just click on the appropriate "Call Me" button below.
Technical Support
Use this "Call Me" button if you need assistance with the web site or assistance with an order that has already been placed.
Also use this link if you've placed an order in the past and would like to place a new order using your previous order information.
Place a New Order
Use this "Call Me" button if you would like to place a new order with a live operator over the phone.
Please use the technical support link if you need help with an existing order or you have previously ordered from us in the past.
Technical Assistance and Customer Service Line: 1-803-485-1544
Our hours are Monday - Friday 10:00 a.m. to 5:00 p.m. E.S.T. If we are busy helping another customer, or if it is after hours, our voice mail will take your message. We will return your call within 48 hours. Please call this number should you need to make a correction to a current order, would like information on a previous order, or would like detailed information about any of our products, policies or our dealer program.
To Place An Order Call: 1-888-Kid-Tune (1-888-543-8863)
The Customer Order line team can take new orders from customer not affiliated with Independent Dealers. They can answer general questions about our products. However, they do not have access to information about your previous orders or a current order that is in process. They also do not have access to your customer account information. They do not have the ability to solve a problem with a current or a previous order. If you have a problem with an order, or need to make
a change to a current order, please call the Technical Assistance and Customer Service Line at 1-803-485-1544.
We can also be reached via e-mailat any time. We will reply to you within 48 hours.
Or you can reach us by snail mail at:
KidMusic.com
Customer Service Department
1811 Taylor Drive
Gilbert, SC 29054
