Frequently Asked Questions

General FAQs

• How do I listen to the songs before I place an order?
• I have a question about corrections to an order I've already placed?
• I have a question about cancellations?
• I have a question about shipping and order tracking?
• I have a question about return policies?
• I have a question about replacement policies?
• I have a question about privacy policies?
• Do you have a catalog?
• Can I mail my order in?
• What forms of payment do you accept?
• I'd like to use a check or a credit card that you don't accept. How can I still place an order?
• Will you charge a state tax on my order?

Personalized Music CDs

• How do I listen to the songs before I place an order?
• I have a question about name availability, spelling of names, pronunciation of names, double child names, twins, etc?
• I have a question about the number of tracks on each CD and how many times the child's name is mentioned?
• I wanted to know how the CD is personalized?
• Can I get any name I want?
• Where can I find out more details about each product?
• I received my CD and it doesn't seem to play correctly. What should I do?

How do I listen to the songs before I place an order?

The easiest way is to first click on the HOME page button on the menu bar. This let's you hear the name in any of the albums that are available for that name.

• In the text box under the "To Hear Your Child's Name" type your child's name and then click on the "Find Name" button.
• Then click on the Pronunciation that matches your Child's Name.
• Now click on the album you want to listen to.
• The player will automatically begin playing the first track of the album.
• You can click on another track name to hear the next track or just wait until the first track is done playing and it will automatically play the next track.
• Track samples are each 30 seconds long but the full play time is shown next to each track name.
• Also shown are the number of times your Child's Name will be mentioned in each track.
• To listen to another album just click on the "See All Albums" link under the "Find Name" button.
• When you're ready to purchase just click on the "Buy Now" button and fill out the order form and then "Add to Cart".

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I have a question about corrections to an order I've already placed?

Due to the personalized nature of our items, all sales are final once they are shipped. Upon completion of your order you will receive a receipt with all of your order details emailed to you. Please review your order details carefully and confirm they are correct. If something is not correct, you must contact us to let us know before we ship your products. Please reply to the order confirmation email or call us. There is no cost to make corrections prior to shipment of your order. When you call us please be prepared to provide us with your First and Last Name, the date you placed your order and your order number.

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I have a question about cancellations?

Any order may be modified or cancelled if you do so prior to us shipping your products. Due to the personalized nature of our items, all sales are final once they are shipped. If you need to cancel an order that hasn't shipped yet please reply to the order confirmation email or call us. The method of payment you used will be refunded. When you contact us please be prepared to provide us with your First and Last Name, the date you placed your order and your order number.

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I have a question about shipping and order tracking?

Please click HERE where our shipping policies and order tracking are described in detail.

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I have a question about return policies?

Please click HERE where our return policies are described in detail.

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I have a question about replacement policies?

If there are any damages upon receipt of your order please let us know. You must notify us within 48 hours of receiving your order to receive a replacement.

Replacements will be handled on a case-by-case basis. Replacement orders, if authorized, will be shipped using the same information as the original order so please review your order confirmation immediately upon placing your order to make sure everything is correct. No Changes or Substitutions will be allowed. Please contact us or call us immediately. We will promptly assist you. Replacements will be sent to the original shipping address. All replacements are shipped via First Class mail regardless of the shipping method for the original order.

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I have a question about your privacy policies?

Please click HERE where our privacy policies are described in detail.

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Do you have a catalog?

Currently we do not have a printed catalog of our products. Since our product line changes frequently we've found most customers prefer the real-time aspect of ordering online, listening to music samples for any of the names we offer, etc. Also, many of our products require some interactive checking to make sure the products that are ordered can be produced as desired by the customer. These interactive checks can not be done on orders that are mailed in.

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Can I mail my order in?

Mail order forms do not allow the interactive checking mentioned above (See - Do you have a catalog?). The only major exception to this is upon initial dealer sign-up and the shipment of that dealers first order. All dealers first orders will require a mailed or faxed copy of the dealers signed order agreement. If you would like assistance with your order feel free to call us. We have operators who will assist you in placing your order.

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What forms of payment do you accept?

We currently accept American Express, Discover, Visa and MasterCard credit cards. All orders are processed in real-time through our secure server. All data is encrypted and then sent to our credit card processing company. We also accept payments through Pay-Pal.

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I'd like to use a check or a credit card that you don't accept. How can I still place an order?

The best way to order using a check is to sign up for a free Pay-Pal account. When you sign up, you connect your Pay-Pal account to your checking account. Then, whenever you want to buy something at Personalized Kid Music, or many other on-line stores, you just use your Pay-Pal account when completing your order. The money you spend is transferred from your checking account to Pay-Pal. Pay-Pal then transfers the same amount of money to our Pay-Pal account. We never have access to your personal checking account information so your personal information remains secure. You can also set up your Pay-Pal account to use a great many different types of credit cards instead of your checking account. If you would like to sign up for a Pay-Pal account click on the following link: PayPal. After you complete your registration with Pay-Pal, return to Personalized Kid Music to complete your order. Select the Pay-Pal option during checkout.

Safe Shopping Through Your PayPal Account. Kid Music is a Verified Vendor with PayPal.

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Will you charge a state tax on my order?

Since we are a company based in South Carolina, a state sales tax of 7% will be charged for orders shipped to South Carolina addresses. Other states will not be taxed.

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I have a question about name availability, spelling of names, pronunciation of names, double child names, twins, etc?

Our Name Wizard on our site is designed to help you determine the answers to these questions. First, ,search for the name your looking for to see if it is available in any of our collections of music.

• If the name / pronunciation is available it will be displayed along with which albums are currently available for that name.
• If the name / pronunciation isn't available, we can record it as a custom name. Click HERE to see our Custom Name albums.
• We do have some common double names. We can also record a double name, as long as it doesn't have to many syllables, as a Custom Name.
• We can do twins or two children's names in one Double Album CD. Click HERE to a Double Name album.

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I have a question about the number of tracks on each CD and how many times the child's name is mentioned?

Each Personalized Music Collection has a mini-FAQ section at the top of the items description page on the "Other Details" tab. The number of tracks, the number of name mentions and the playing time for each track are noted here. They are also shown on the sample tracks player which is described above.

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I wanted to know how the CDs are personalized?

The CD label will include your child's name and personalized message as you've entered it on the order form. The pronunciation field is used to make sure we get the right pronunciation of your child's name regardless of how you spell your child's name. The pronunciation field will not show up on the label. The personalization text on the CD label will be in all capital letters regardless of how it is entered in the order form. The order form will limit the number of characters you can put on the CD. This is done so we can be sure to fit all of the personalized message on the face of the CD label.

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Can I get any name I want?

Yes, any name can be recorded in our music CDs. If the name is not available as a standard name, then for an additional charge we can have your child's name produced as a Custom Name. While we have over 13k names recorded in our database of names, unfortunately, we don't have every possible name which is why we offer Custom Names.

When you order a Custom Name, our studio singers go into the studio just to sing your child's name exactly the way you say it. This process only takes 2-4 business days to do. Custom Name Albums cost $10 more than the equivalent standard name album. That extra $10 goes to the singers to get them to sing the name...for some reason the singers don't like to work for free so we've got to give them something, LOL.

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Where can I find out more details about each product?

Each product has it's own mini-FAQ section under the "Other Details" tab at the top of the page. Please go there to read the details about each item.

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I received my CD and it doesn't seem to play correctly. What should I do?

First, let me ask you a few quick questions:    •  Can you see any scratches on the back of the CD?    •  Does is seem to skip in exactly the same spot each time you try and play it?    •  Does it seem to jump around, maybe even from song to song?    •  Have you tried the CD in any other players or in a computer? The reason for these questions is we've found that some of our customers CD players are not very compatible with the newer generation of computer generated audio CDs. It's kind of rare but it does happen occasionally. Often, when the CD is played in another player it sounds fine but in that particular player it doesn't. If that is the case, sending a replacement CD probably will not solve the problem and it would do the same thing. Since we test every CD before it is shipped, 99% of the time when this type of problem occurs it seems to play fine in another player. If however it skips in the same place on different players then it is probably a small scratch, even if you can't see it. In this case a replacement CD should solve the problem. If that's the case we can send you out a replacement. Please contact us or call us and we will be glad to assist you.

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